Return Policy
Customers are eligible to return products within 30 days from the delivery date. The items must be unused and in their original conditions found in. They also must be returned in the original packaging and proof of purchase. The customers need to contact customer service to then get a Return Authorization number to be eligible to return the product. Returns can be made by mail and they need to use the instructions that are given from customer service. The customer is responsible for return shipping costs unless the product had already been damaged or incorrect. The company will be responsible for covering the cost of return shipping in those cases. Any return without a proof of purchase will be ineligible and refund will not be issued.
Refund Pocily
Any approved refunds will be processed within 5-10 business days and the refund will be issued to the original payment method. If the customer requests store credit or an exchange that will also be allowed. If the items ordered came damaged or wrong, customers should be contacting customer service within 30 days of delivery. The company will offer replacements, refunds, or exchanges depending on the situation with the customer. The original shipping fees are nonrefundable unless the return is caused by an error made by the company.
Money Back Guarantee
Sprosin will offer a 30 day money back guarantee for items that are eligible for return. This will help the customer feel better about purchasing with the company while we still have fair return guidelines. The returns however must meet the requirements to be able to ensure the refund.
Reasons to Return
Customers can return the items for these reasons: wrong item, no longer needing the item, or receiving a product that is damaged. Customers are going to be required to fill out a return form where they will explain the reason. This will help the company identify any problems that can become long term, prevent any shipping problems, and it can help the company provide better customer service.
Product Warranty Policy
Warranty Coverage
Sprosin will provide a one year limited warranty from the beginning of the date of purchase. This coverage will be able to cover manufacturing defects along with problems it may experience on the way to the customer.
Warranty Request Service
The customers have to contact customer service and provide the proof of purchase, submit the form for the problem with the item, and send in photos or videos when requested for additional information. Customers will be able to return the product for inspection before they are offered the refund or a replacement when requested.
What Warranty Covers
The warranty covers: when the product is a defect, when the product came damaged, and when the order is incorrect. Sprosin will repair the product, replace it, or provide a refund.
What Warranty Does NOT Cover
The warranty does not cover: damage caused by accident, misuse, neglect, unauthorized repairs, normal wear and tear, or the failure of the customer to follow the instructions of use. The warranty will also not be covering any cosmetic damage that does not affect the product's function.
Extended Warranty
Customers buying from Sprosin will be offered an extended warranty that is optional for an additional fee, when available. The extended warranty will explain the coverage duration of an extra year, the cost additional to the product, any exclusions, and service requirements needed before the purchase of the item.